Refining the Developer Journey for Seamless Banking Security

The new documentation structure has enabled thousands of developers to integrate the Wultra solution 25% faster.

11M

users

Global

banks trust

25%

faster integration

Challenge

Wultra is a leading Czech company in internet and mobile banking security. They mainly operate within Central and East Europe and offer products that provide the utmost security for your finances. Their clients needed an easier onboarding experience to the Wultra ecosystem and a way to integrate products faster and easier.

Target

DX Heroes helped Wultra improve their developer portal so the new clients have easier onboarding to the Wultra ecosystem and can integrate products faster and easier. The goal was to identify user personas, understand their needs, and create a documentation structure that enables developers to get started quickly.

Our Solution

Initially, we identified the user persona to thoroughly understand their needs and determine the suitable tone of voice. This was succeeded by an in-depth analysis of the current information structure:

User persona analysis to understand developer needs and determine the suitable tone of voice

In-depth analysis of the current information structure, evaluating it page by page

UX design creating a novel layout and custom icon set for uniform application across the portal

Technical writing to revise and improve all documentation texts

Development to bring the prototype to life

What the participants said about us

“We needed to improve our developer portal, and selecting DX Heroes as our partner was a phenomenal choice. Not only are they professionals with years of experience, they are also very human, which made our cooperation smooth from the very beginning.”

Petr Dvořák, CEO, Wultra

Results

Centering on the user experience, we transformed the Wultra developer portal. This overhaul not only streamlined sales for new users but also articulated the solution's benefits more clearly to decision-makers:

The new documentation structure has enabled thousands of developers to integrate the Wultra solution 25% faster

Streamlined sales process for new users

Clearer articulation of solution benefits to decision-makers

Fewer support tickets due to improved documentation

25% faster acquisition of new clients